By Jaded Johnny (J-2)
The other day an employee interrupted one of my numerous "quality thinking sessions" (QTS). Since my office door is always closed, the knock on the door alerted me and gave me enough time to safely store my trusted cushion in the file cabinet. But I digress...
The good man had a question for me. I don't remember what he said exactly, but it had something to do with "yadda yadda... unfair... me want raise... are you actually listening... I'm entitled to... blah blah... right now."
After giving him my full attention like any HR professional would do, weighting both sides carefully and taking a sip of cold coffee (a good QTS session takes its time and coffee gets cold after some time), I asked him one question. After that the case was closed and he left.
That's the way to do it: listen closely! And instead of telling people what to do, ask them a challenging question and help them find their own answers. I think the appropriate buzz word is "empowerment".
My question was:
Just out of curiosity, what was it exactly that gave you the impression that I care?