Comments on The Happy Employee: Quote: Competence (L.J. Peter)

Fantastic blog!Congratulations from Portugal!

2008-12-26T18:47:00.000+01:00

Fantastic blog!

Congratulations from Portugal!

@alfRemember back then when there were 50 of you g...

2008-12-15T21:51:00.000+01:00

@alf
Remember back then when there were 50 of you guys against poor little me? Those were the good times ;-)

@RachelI couldn't agree more. But since competence...

2008-12-15T21:50:00.000+01:00

@Rachel
I couldn't agree more. But since competence (or in this case good customer service) is in the eye of the beholder, different people will consider you (in-)competent:
* you drop everything, the employee is happy and thinks you're competent. But your boss is still waiting and thinks you're incompetent
* you take a note, the employee hates waiting and will tell everybody that you're incompetent. You continue working on this urgent thing for your boss and he continues to consider you competent

The possibilities are endless... until - according to Peter - you reach your level of incompetence ;-)

50:1 is a good ration for any service organization...

2008-12-15T21:23:00.000+01:00

50:1 is a good ration for any service organization. You might even be able to cover sickness and paid leave with that.

I think it depends on what you're doing. Most of t...

2008-12-15T01:12:00.000+01:00

I think it depends on what you're doing. Most of the time I will drop what I'm doing and help them. Sometimes I'm busy and I make a note of their request and tell them I'll get back to them.